Privacy Policy

We may collect information that you provide directly to us, including your name, email address, telephone number, ZIP code, household or coverage details, questions, and any other information you submit through our website, by phone, by email, or by text message.

We may also automatically collect limited technical and usage information, such as your IP address, browser type, device type, referring page, pages viewed, and approximate location derived from your IP address. We use this information to operate, secure, and improve the website.

Please do not send Social Security numbers, financial account details, or other highly sensitive information through general website forms or text messages unless we specifically provide a secure method and request that information.

We may use information to:

• Respond to questions and consultation requests.
• Discuss insurance products, coverage options, eligibility considerations, and next steps.
• Provide requested customer service and administrative communications.
• Send text messages when you have provided consent.
• Operate, maintain, analyze, secure, and improve our website and services.
• Comply with legal, regulatory, licensing, and recordkeeping obligations.
• Protect our rights, users, business, and the integrity of our systems.

If you provide your mobile number and consent to receive text messages, Vistara Health Advisors may send messages related to your inquiry, appointment or consultation, requested insurance information, application support, customer service, and other communications described at the time of opt-in.

Mobile opt-in data, consent records, and phone numbers collected for SMS communications are not sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to service providers that help us deliver text messages or operate our communications, but only as necessary to provide those services on our behalf. Text messaging originator opt-in data and consent will not be shared with third parties for unrelated purposes.

Consent to receive marketing text messages is not a condition of purchasing any product or service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. You may also contact us using the details below.

We may disclose information to:

• Insurance carriers, general agencies, and other parties involved in evaluating or servicing a product you ask us to help you explore or obtain.
• Vendors that provide website hosting, analytics, communications, security, scheduling, or other operational services on our behalf.
• Professional advisors, regulators, licensing authorities, law enforcement, or other parties when reasonably necessary to comply with law, protect rights, prevent fraud, or address security concerns.
• A successor or prospective successor in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business, subject to appropriate safeguards.

We do not sell personal information for money. We do not share personal information for third-party cross-context behavioral advertising.

Our website and service providers may use cookies or similar technologies that are necessary for site functionality, security, performance measurement, and understanding how visitors use the website. You can adjust browser settings to refuse or delete cookies, although some site features may not function as intended.

We retain information for as long as reasonably necessary for the purposes described in this policy, including to serve you, maintain business and consent records, resolve disputes, and satisfy legal or regulatory obligations. Retention periods vary based on the type of information and why it was collected.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may ask us to access, correct, or delete personal information that we maintain about you, subject to applicable exceptions. Depending on where you live, you may have additional privacy rights. We may need to verify your identity before completing a request.

You can unsubscribe from marketing email using the link in the message. For text messages, reply STOP to opt out. We may still send non-promotional messages when permitted, such as responses to requests you initiate or legally required notices.

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and delete it as appropriate.

Our website may link to carrier, social media, or other third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for their content, security, or privacy practices.

We may update this Privacy Policy from time to time. The effective date at the top of the page shows when it was last revised. Material changes will be posted on this page or communicated through another appropriate method.

For privacy questions, requests, or concerns, contact Vistara Health Advisors:

• Email: hello@vistarahealthadvisors.com
• Phone: +1 754-306-0471